Refund Policy.

Effective date: 2026-10-02

1. 14 days to change your mind

You can withdraw from the plan within 14 days of your first payment, and from a credit pack within 14 days of buying it, without giving a reason. We refund everything you paid for that purchase, including the credits you already used.

Example: you subscribe, use 400 credits and withdraw on day 10. You get the full $15 back, and the subscription is cancelled.

This is the statutory right of withdrawal for consumers in the EU, and we give the same terms to everyone.

2. When used credits could be deducted

The law allows one exception. If at checkout you expressly asked us to start the service before the 14 days are over, and acknowledged that you lose the right of withdrawal once it has been provided, we could deduct a proportionate amount for the credits you used before you withdrew.

Our checkout does not record such a request today, so this exception does not apply to any purchase: within 14 days you always get a full refund. If we add that step to the checkout, we will update this policy first, and it will apply only to purchases made after that, with the request shown to you before you pay.

This policy doesn’t limit any right the consumer law of your country gives you.

3. How to withdraw

Email support@knobpilot.com from the address you used at checkout, or with your order number, and say that you withdraw. Any clear statement works; you can also use this model withdrawal form:

To: Lukáš Kostka, Bělocerkevská 605/31, Vršovice, 100 00 Praha 10, Czech Republic, support@knobpilot.com
I hereby give notice that I withdraw from my contract for the supply of the following service: Knobpilot plan / Knobpilot credit pack [delete as appropriate].
Ordered on: [date]. Name: [your name]. Address: [your address]. Email used at checkout: [email].
Signature (only if sent on paper). Date: [date].

It is enough to send the message before the 14 days are over. We confirm by email and refund through Polar, our reseller, to the payment method you used, within 14 days of receiving your message. The refund is in the currency you paid. Cancelling in the billing portal alone stops renewal but is not a withdrawal; write to us too.

4. After 14 days

You can cancel the plan at any time in the billing portal. The AI keeps working until the end of the month you paid for, and there is no refund for the rest of that month. Unused credit packs never expire; they wait for you if you subscribe again.

If Knobpilot didn’t work for you because of a fault we couldn’t fix, write to us: we refund the affected month or pack. A refund like this doesn’t end your plan. Your statutory rights for defective digital services always apply.

5. Good to know

• When a pack is refunded, its credits are taken back in proportion to the refund, from those still unspent.
• When you withdraw from the plan, we cancel the subscription along with the refund: the AI stops and it doesn’t renew. The rack and your chains keep working without AI, and credit packs you haven’t refunded wait for you if you subscribe again.
• Polar, as merchant of record, may also issue refunds itself under its buyer terms.
• The free trial costs nothing, so there is nothing to refund.

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Also read: Terms · Privacy · Refunds · AI disclosure